Last updated: 2026-10-27
1. Refund window
You can request a refund within 7 days of paying for a Nikon IPTV plan. Requests sent after that period are outside this policy.
The date the 7-day period starts from: [To be confirmed: payment date or activation date].
2. How to request a refund
Contact support within the window and include:
- your order reference (it starts with NKN-),
- the email address you used at checkout, and
- a short description of the reason for the request.
Email contact@nikoniptv.pro or message us on WhatsApp +44 7883 412700. If the reason is a technical problem, our team may first offer to help fix it; you can still ask for the refund.
3. Review and outcome
We confirm receipt of your request and tell you the outcome. Approved refunds are returned to the original payment method.
Typical processing time once approved: [To be confirmed: number of business days]. Your bank or card issuer may take additional time to show the credit.
4. Terms awaiting business approval
The following points have not yet been decided and are deliberately left open rather than assumed:
- Eligibility conditions or exclusions, if any: [To be confirmed: eligibility rules]
- Whether refunds are full or partial (for example on long plans after some use): [To be confirmed: full or pro-rated]
- How refunds work for payments arranged with our team outside Stripe: [To be confirmed: refund method for assisted payments]
5. Try before you buy
The 24-hour free trial lets you test the service on your own device before paying. We recommend it, especially for smart TVs where player apps vary.
6. Your legal rights
This policy does not limit any rights you have under consumer-protection law that applies to you.